Be Sure to Check our Sales Specials and Garage Sale Items.

Phone: (818)764-1901
Email Us: topend@racetep.com
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Customer Service and Policies

Shipping & Delivery

Domestic Shipments: Our default carrier is UPS, which offers Ground-Trac, 3 day Select, 2 day Air, and Next Day Air. FED-EX is also available. We can ship via the US Post office but we only go there twice a week. Your choice depending on the time frame you need the parts in and what you want to pay. We do not mark up any shipping rates. Generally we add $2.00-$3.00 for packing and handling. Our minimum shipping charge is $5.00. In stock items can ship the same day if ordered before 12:00 noon. After that they will leave the next business day. We always strive to be realistic in our shipping time frames. We will tell you if an item is in stock or when we feel it will leave. We can always make a note to call you when an item is ready for shipment so that you can decide the carrier and method.
Shipping Engines: We ship via a company called CARGO INC. They ship via Air so the delivery time is very fast compared to truck. They offer door to door service almost anywhere. Very reasonable rates. Call them at (310)649-0775. If you need to ship an engine to us we suggest calling these people for a rate. Depending on where you live it is always a good idea to check your local trucking companies for rates. Since we are in Los Angeles there is a good chnce that a truck is coming this way.If a trucking company has extra space chances are you will get a very good rate. Be sure and always send an engine as a core. The rates are much lower.
Hawaii Shipments: Aloha and Mahalo UPS 2 day air Post Office Due to the expense of UPS to Hawaii we prefer to use the Post Office.
Puerto Rico and Caribbean Shipments: The Post Office is the best choice for Puerto Rico and the rest of the Caribbean with Fast service and no document hassles. All UPS Services are also available. For heavy items; Engines, Etc. to any of the Islands we like to use a company called: AMERIJET INTERNATIONAL Attn: HARLAN 1 310 215-0090 1 310 215-9317 FAX Very resonable rates and quick reliable service.
International Shipments: All UPS and FED-EX Services Post Office We prefer to use UPS since it is so easy to track and insure packages. If you need to ship something to South Africa contact: VA TRADING Attn: Yvonne (619)298-6700 If you want to know what something will cost in your local currency here is a very handy Universal Currency Converter™ If you want to send us a note and are having problems with the language try this easy translator.
C.O.D. Shipments: Sorry. We do not ship C.O.D. except to established customers. Don't take it personally but we got killed on COD shipments in the last few years.Refused orders, boxes coming back with different parts in them, etc.

Returns & Replacements

  • No returns on Special Order Items. This means anything we made specifically for your particlar purpose or was modified in any way from our standard offering. 
  • No Returns after 30 days. NO EXCEPTIONS ! 
  • No returns on Electrical items. Sensors, Injectors, Management units,Fuel pumps, Etc. 
  • No Returns on Weber Carbs or Conversions.
  • Defective or warranty items will be repaired or replaced as needed. There is no allowance for payment of labor costs or any other parts or labor that may arise from and defective or warranty parts. 
  • There will be a 20% handling and re-stocking fee charged on all items returned to stock that are not defective. We will reserve the right to waive the Re-Stocking fee if you want to have an in-House Credit to use for other parts. Any refused shipment will be subject to 20% Re-Stocking fee and shipping for both directions. No exceptions on Refused Shipments.
  • No returns will be accepted without prior authorization. Call us for an RGA number or Authorization for all returns.
  • Any returned items are subject to inspection and must be in their original condition. All packages must be insured when being returned to us. We will not accept damaged packages. Be sure you put a declared value for at least the amount of the part you are returning.

Ordering

If you have any specific question concerning fitment, application, Etc. please call us at (818) 764-1901 before placing an order. We want to insure that you get the right part the first time. It is better for us to take the time to make sure that you are making a correct choice than have an un-happy customer later.

Payment, Pricing & Promotions

In the last year we have had a major problem with Declined Credit Card purchases. Much of this is due to tightened security on the part of the Credit Card companies and the use of the now popular Debit Checking account Visa and Mastercards. We always strive to resolve this problem to keep the sale and insure you get your parts in a timely fashion but you can help as well. Here is some info that will make all your online purchasing faster and easier. Bear in mind that most companies will just delete an order with a declined card and not even let you know it happened.

Debit cards:
Debit cards generally have a daily spending limit. It ranges from $300.00 up to Thousands. You need to know what yours is. This is done for your protection. If someone steals your credit card you are covered by your credit card company for fraudulent purchases. If someone gets your Debit card, that is your real money that is being taken. Big difference. If you do want to make a purchase using your debit card we welcome it, but you might want to check in advance to see if / what your daily spending limit is beforehand. it is a simple matter of calling the phone number on the back of the card and asking what you can spend. If you plan on making a large purchases beyond the daily limit of the card but within the limit of the balance in your account you can call the bank and tell them and they will allow it to go through. That way they know it is an authorized purchase and not a stolen card.

Credit Cards: Visa, Mastercard, Am-Ex, Discover
If you think you are real close to your limit or you just mailed a payment it would be wise to call the phone number on the back of the card and check your balance information before attempting the purchase. It will save you time and aggravation and make your order process go much smoother.

Remember...If we call and tell you the card was Declined we do not know why. Don't get mad at us. It could be any number of reasons and we do not have access to that information. It is not our business and the Bank / Card company will not tell us. You simply need to call the number on the back of your credit / debit card and ask them what the problem is. In most cases it can be easily and quickly resolved.